AcuCareŽ Managed Services Platform
Portal Overview
Access to the AcuCare® Client Web Portal is included with the Alteritech monitoring solution. The following describes the functionality of the AcuCare® Client Web Portal:
Real-time, Online Secure Access
We enable our clients to view real-time, network and host-related information via the AcuCare® Client Web Portal. Access to the AcuCare® Web Portal requires Internet connectivity and Web-browser software (Internet Explorer version 6 or greater, or Netscape Navigator version 7 or greater). We provide our clients with a secure login account to view client-specific network monitoring information.
Information Summary For Proactive Management
The AcuCare® Client Web Portal provides per-device status summary information and uses customized thresholds to highlight potential over-utilization and network outages. This information allows the AcuCare® Network Operations Center (NOC) staff to find potential critical system events before they impact our clients' environments.
Customized Reports
Our clients may also use the AcuCare® Client Web Portal to create customized reports for network alert history, equipment and link utilization trends and other network-related information summaries. This information is useful for planning network equipment upgrades and reporting possible outage trends on circuits and equipment.
Help Desk Trouble Ticket
The AcuCare® Client Web Portal enables our clients to open help desk trouble ticket requests with Alteritech and provides additional contact information for the Alteritech Network Operations Center (NOC) staff. This feature allows our clients easy access to Alteritech personnel.
